How can we help?
Find answers to the questions we're asked most often about booking, airport transfers, payments, accessibility, Business Accounts and travelling with City Cabs.
Booking with City Cabs
Whether you're travelling now or planning ahead, here's everything you need to know about booking a City Cabs taxi.
How do I book a City Cabs taxi?
You can book a licensed City Cabs taxi using the City Cabs App, through our online booking system or by calling 0131 228 1211.
Can I pre-book a taxi?
Yes. You can book a taxi immediately or reserve one in advance for any date and time.
Can I book a taxi online?
Yes. Our online booking service allows you to quickly arrange a journey from your computer or mobile device.
Can I book a taxi for someone else?
Yes. Simply enter the passenger's pickup details when making your booking.
Can I change my booking?
If your taxi has not yet been dispatched, we'll do our best to amend your booking. Please contact us as soon as possible.
Can I cancel my booking?
Yes. If you no longer require your taxi, please cancel your booking as early as possible so the vehicle can be made available to another customer.
Edinburgh Airport
Travelling to or from Edinburgh Airport? Here are the answers to our most frequently asked airport questions.
Can I book a taxi to Edinburgh Airport?
Yes. City Cabs provides airport transfers 24 hours a day, seven days a week. You can book in advance or request a taxi as soon as possible using the City Cabs App, online or by telephone.
Can you collect me from Edinburgh Airport?
Yes. We regularly collect passengers from Edinburgh Airport. Simply provide your flight details when booking and we'll arrange your pickup.
Do you monitor flight arrival times?
Where flight information has been provided, we aim to monitor arrivals to help coordinate your pickup if your flight is delayed or arrives early.
Where will my taxi collect me at the airport?
Your driver will collect you from the designated taxi pickup area at Edinburgh Airport. Collection details will be confirmed when your booking is dispatched.
Is there an airport pickup charge?
Edinburgh Airport applies a forecourt access charge for vehicles entering the pickup area. This charge is added to your metered fare in accordance with the official City of Edinburgh taxi fare tariff.
Can I book an airport taxi for very early morning flights?
Absolutely. Our service operates 24 hours a day, making it easy to book transport for early departures or late-night arrivals.
How much does an airport taxi cost?
All City Cabs journeys are charged using the official Edinburgh taxi meter. The total fare depends on the distance travelled, time of day and any applicable airport access charge.
Can I pay by card for an airport journey?
Yes. All City Cabs vehicles accept major debit and credit cards, as well as contactless payments, Apple Pay and Google Pay.
Can I book a taxi from Edinburgh Airport without booking in advance?
Yes. If you're arriving without a booking, licensed City Cabs are usually available at the official taxi rank outside the terminal. To guarantee a vehicle at busy times, we recommend booking in advance.
What happens if my flight is delayed?
If you've provided your flight number when booking, we'll do our best to monitor your arrival and adjust your pickup accordingly. If your travel plans change significantly, please contact us as soon as possible.
Can I request a larger taxi for extra luggage?
Yes. If you're travelling with several suitcases, golf clubs, bicycles or other large items, let us know when booking and we'll arrange a suitable vehicle where available.
Do your airport taxis serve destinations outside Edinburgh?
Yes. We regularly provide transfers from Edinburgh Airport to destinations across Scotland, including Glasgow, St Andrews, Perth, Dundee, Stirling and the Highlands.
Will my driver help with luggage?
Yes. Our drivers are happy to assist with loading and unloading luggage where required.
Can I travel with children?
Yes. Families are welcome in all City Cabs vehicles. If you have any specific requirements, please let us know when making your booking.
Payments & Receipts
Paying for your journey is simple. Here's everything you need to know about payment methods, receipts and fares.
How can I pay for my taxi?
All City Cabs vehicles accept cash, major debit and credit cards, contactless payments, Apple Pay and Google Pay.
Can I pay by card?
Yes. Every licensed City Cabs vehicle is equipped to accept card payments, making it easy to pay however you prefer.
Do you accept contactless payments?
Yes. Contactless debit and credit cards, Apple Pay and Google Pay are accepted in all City Cabs vehicles.
Can I get a receipt?
Yes. Your driver can provide a printed or electronic receipt at the end of your journey.
How are taxi fares calculated?
All City Cabs journeys are charged using the official taxi meter in accordance with the fare tariffs set by the City of Edinburgh Council.
Are there any additional charges?
Some journeys may include additional charges such as Edinburgh Airport's pickup or drop-off fee, where applicable under the official taxi fare tariff.
Can I pay through a Business Account?
Yes. If your company has a City Cabs Business Account, your journey can be charged directly to your account in accordance with your organisation's booking arrangements.
Can someone else pay for my journey?
Yes. Journeys can be prepaid through the booking process or charged to an approved Business Account where available.
Do you accept American Express?
Most major credit and debit cards are accepted. If you require a specific payment method, please contact us before travelling.
Can I receive VAT receipts?
If you require a receipt for business expenses, simply ask your driver at the end of your journey.
Vehicles & Accessibility
Our modern fleet of licensed black cabs is designed to provide safe, comfortable and accessible transport for everyone.
Are your taxis wheelchair accessible?
Yes. Every City Cabs vehicle is fully wheelchair accessible and designed to safely accommodate passengers who remain in their wheelchair throughout the journey.
Do your taxis have ramps?
Yes. All licensed black cabs are fitted with wheelchair access ramps, allowing passengers to board and leave the vehicle safely.
Can I travel with a mobility scooter?
Many mobility scooters can be accommodated depending on their size. If you're unsure, please let us know when booking and we'll advise accordingly.
Can assistance dogs travel in your taxis?
Yes. Assistance dogs are welcome in all City Cabs vehicles in accordance with UK equality legislation.
Can I bring my pet?
Many drivers are happy to carry well-behaved pets. We recommend mentioning this when making your booking so we can help provide a suitable vehicle.
How many passengers can travel?
Our vehicles can carry up to six passengers, making them ideal for families, airport transfers and small groups travelling together.
Do your taxis have space for luggage?
Yes. Licensed black cabs are designed with generous luggage capacity and can comfortably carry suitcases, shopping, pushchairs and other everyday items.
Can I travel with a bicycle?
Some bicycles may be accommodated depending on their size and whether they can be safely carried. Please let us know in advance so we can arrange the most suitable vehicle where possible.
Do your taxis have child seats?
Most taxis do not routinely carry child seats. If you require one, please let us know when booking and we'll do our best to assist. Under UK regulations, licensed taxis can carry children without a child seat in certain circumstances.
Are your taxis air conditioned?
Yes. Our modern fleet provides a comfortable travelling environment throughout the year, with climate control available in our vehicles.
Are your drivers licensed?
Yes. Every City Cabs driver is fully licensed by the City of Edinburgh Council and has passed the required background and licensing checks before carrying passengers.
Why choose a licensed black cab?
Licensed black cabs are purpose-built for passenger transport, offering excellent accessibility, generous luggage space, professional licensed drivers and the ability to be hailed on the street throughout Edinburgh.
Business Accounts
City Cabs Business Accounts provide a convenient way for organisations to manage employee and client travel, with simplified booking, monthly invoicing and priority account support.
What is a City Cabs Business Account?
A Business Account allows organisations to book taxi journeys without requiring payment at the end of every trip. Travel is consolidated into a monthly invoice, making it simple to manage business transport.
Who can apply for a Business Account?
Business Accounts are available to companies, public sector organisations, charities, hotels, healthcare providers, educational institutions and other organisations that require regular taxi travel.
How do I open a Business Account?
Simply complete our online enquiry form or contact our Accounts team. We'll guide you through the application process and help you choose the most suitable account for your organisation.
Can multiple employees use the same account?
Yes. Business Accounts can be used by authorised members of your organisation, making it easy to arrange travel for staff, visitors and guests.
Can I book taxis for clients or visitors?
Yes. Many organisations use their Business Account to arrange transport for customers, visitors, contractors and guests travelling throughout Edinburgh and beyond.
How does billing work?
Instead of paying after each journey, all authorised trips are itemised and included on a monthly invoice, providing a clear record of travel for your organisation.
Can I track bookings made through my account?
Yes. Our account services provide visibility of journeys and booking information, helping businesses manage employee travel efficiently.
Can Business Account journeys be booked through the City Cabs App?
Yes. Authorised users can book journeys using the City Cabs App, making it quick and convenient to arrange business travel while on the move.
Can I set booking permissions or spending controls?
Yes. We can work with your organisation to establish suitable booking arrangements and account controls based on your business requirements.
Why choose City Cabs for business travel?
For over 100 years, organisations across Edinburgh have trusted City Cabs to provide professional, reliable transport. With a large fleet of licensed black cabs, experienced drivers and flexible account management, we help businesses keep their people moving.
Looking to open a Business Account?
Join hundreds of organisations across Edinburgh who trust City Cabs for reliable business travel.
Business AccountsYour Journey
From pickup to drop-off, here's what you can expect when travelling with City Cabs.
Can I hail a City Cabs taxi in the street?
Yes. As licensed Edinburgh black cabs, our vehicles can be hailed on the street whenever the taxi roof light is illuminated and the vehicle is available for hire.
Can I make more than one stop during my journey?
Yes. Simply let your driver know if you'd like to make one or more stops along the way. Additional waiting time will be charged in accordance with the official taxi fare tariff.
Can I take shopping or luggage with me?
Absolutely. Our purpose-built black cabs offer generous luggage space for shopping, suitcases, pushchairs and other everyday items.
Can I eat or drink in the taxi?
We ask passengers to avoid eating or drinking during their journey where possible, helping us keep our vehicles clean and comfortable for everyone.
Can I request a particular route?
Yes. If you have a preferred route, simply let your driver know at the start of your journey and they'll be happy to accommodate your request where practical.
Will my driver know the best route?
All City Cabs drivers are licensed by the City of Edinburgh Council and have an excellent knowledge of Edinburgh's streets, helping you reach your destination safely and efficiently.
Can I travel outside Edinburgh?
Yes. City Cabs regularly provides journeys throughout Scotland, including long-distance travel to towns, cities and airports.
Do you operate 24 hours a day?
Yes. City Cabs operates 24 hours a day, 365 days a year, including weekends and public holidays.
What if I need to change my destination during the journey?
That's usually no problem. Simply let your driver know and they'll adjust the route where it's safe and practical to do so.
Can I book regular journeys?
Yes. Many customers use City Cabs for regular journeys such as work, school, medical appointments and airport transfers. You can pre-book these whenever required.
Ready to book your journey?
Book in seconds using the City Cabs App, online or by calling our team.
Book a TaxiSupport & After Your Journey
Need help after your journey? Whether you've left something behind, need a receipt or would like to get in touch, we're here to help.
I think I've left something in the taxi. What should I do?
Please contact us as soon as possible with details of your journey, including the date, time, pickup and destination. We'll do everything we can to reunite you with your property.
How do I report lost property?
You can report lost property by contacting our Customer Services team by telephone or through our online contact form. The more information you can provide, the easier it is for us to trace your journey.
Can I contact the driver directly?
No. For privacy and security reasons we cannot provide drivers' personal contact details. If you need assistance with a journey, please contact City Cabs and we'll liaise with the driver on your behalf.
How do I obtain a receipt after my journey?
If you didn't receive a receipt at the end of your journey, please contact us with your journey details and we'll do our best to assist.
I'd like to compliment my driver. How can I do that?
We're always pleased to hear when one of our drivers has provided excellent service. Please contact us with the journey details so we can pass your feedback on.
How do I make a complaint?
If something didn't meet your expectations, we'd like to know. Please contact our Customer Services team with as much information as possible so we can investigate and respond appropriately.
How quickly will someone respond?
We aim to respond to all customer enquiries as quickly as possible. Response times may vary depending on the nature of the enquiry.
Can I provide general feedback?
Absolutely. We welcome all feedback, whether it's a compliment, suggestion or comment about your experience. Customer feedback helps us continue improving our service.
How can I contact City Cabs?
You can contact us by telephone, through our online contact form or by visiting our Contact page for the latest details.
Where can I find your contact details?
Our telephone numbers, office address, opening information and online contact form can all be found on our Contact page.
Still need help?
Our team is here to help with bookings, lost property, business enquiries and general customer support.
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