Protecting children
and young people.
At City Cabs, the safety and wellbeing of children and young people is one of our highest priorities. We are committed to providing a safe, professional and trusted service for every journey.
Safeguarding is everyone's responsibility.
City Cabs recognises both its moral and legal responsibility to safeguard children and young people. Every child has the right to travel safely, be treated with dignity and respect, and feel secure when using our services.
We are committed to providing a professional and welcoming environment for every passenger, regardless of their age, background, disability, race, religion or gender. Safeguarding forms an important part of the standards expected from everyone representing City Cabs.
How we help protect young passengers.
A number of measures are in place to help ensure every journey is as safe as possible.
Enhanced Checks
Drivers are required to hold the appropriate Disclosure Scotland and PVG certification before joining City Cabs.
Professional Standards
Every driver is expected to uphold the highest standards of professionalism and passenger care.
Reporting Concerns
Any safeguarding concerns should be reported immediately through the appropriate safeguarding procedures.
Continuous Commitment
We regularly review our safeguarding arrangements to ensure they continue to protect children and young people.
Every journey matters.
Passenger safety
Every City Cabs driver shares responsibility for helping keep children and young people safe while travelling in our vehicles.
Recognising concerns
Drivers are encouraged to remain alert to any concerns relating to the welfare of children or vulnerable passengers and to report those concerns through the appropriate safeguarding channels.
Confidentiality
Information relating to safeguarding concerns is handled responsibly and in accordance with applicable data protection legislation.
CCTV
CCTV operates within our Head Office and in some City Cabs vehicles. Where installed, it helps protect both passengers and drivers. Please refer to our Privacy Policy for further information.
If you have a safeguarding concern.
If you have concerns about the welfare or safety of a child or young person in connection with a City Cabs journey, please contact us immediately. Where there is an immediate risk of harm, you should contact Police Scotland by calling 999.
Contact City Cabs
Report any safeguarding concerns directly to our management team.
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