Your privacy matters.
We are committed to protecting your personal information and being transparent about how it is collected, used and stored whenever you use City Cabs.
Looking after your personal information.
City Cabs (Edinburgh) Ltd is committed to protecting your privacy and handling your personal information responsibly. Whether you contact us by telephone, use our App, book online or travel with us, we only collect the information needed to provide our services and meet our legal obligations.
We process personal information in accordance with UK data protection legislation and are registered with the Information Commissioner's Office (ICO). We will never sell your personal information or share it with third parties for their own marketing purposes.
What information may we collect?
The information we collect depends on how you interact with City Cabs and the services you use.
Contact Details
Name, address, email address and telephone number.
Journey Information
Pickup and destination details, booking history and payment information.
Location Data
GPS information used to provide accurate bookings through the City Cabs App.
Communications
Emails, telephone calls and enquiries submitted to City Cabs.
Why we collect your information.
Providing our services.
To process bookings, dispatch taxis, manage Business Accounts and provide customer support.
Improving our services.
To improve our App, website and customer experience through anonymous analytics and service reviews.
Legal obligations.
To comply with legal, regulatory and licensing requirements where applicable.
Marketing preferences.
We only send marketing communications where you have specifically chosen to receive them. You can unsubscribe at any time.
You're always in control.
Access your information.
You may request a copy of the personal information we hold about you.
Correct your information.
If any information is inaccurate or out of date, we'll be happy to correct it.
Request deletion.
You may request that personal information is deleted where we are no longer required to retain it.
Withdraw consent.
You may withdraw marketing consent or object to certain processing at any time.
Keeping your information secure.
We take appropriate technical, organisational and physical security measures to protect the personal information we hold. We also work with carefully selected service providers who meet recognised data protection standards.
Telephone calls may be recorded for training and quality purposes. CCTV operates within our Head Office for the safety and security of staff and visitors.
Questions about your privacy?
If you have any questions about this Privacy Policy or how we use your personal information, please contact our team.
Need More Help?
Find answers to common questions, learn about our policies or contact our team for further assistance.
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