City Cabs will endeavour to provide outstanding levels of service to all our customers.

It is our intention to ensure that every customer can expect the highest quality of workmanship, customer service, be treated in a courteous and friendly manner and be assured that they are in the best possible hands.

City Cabs will regularly audit our business to ensure that we are continuing to meet the highest standards in the workmanship and customer service.

City Cabs is a pro-active business and continuous seeking to make improvements and we fully recognise that the future of Our Company relies upon our customers’ satisfaction.

Our objective is to provide each and every customer with the highest standard of customer service at all times. However, we recognise that things can go wrong from time to time and when this occurs we are committed to resolving matters promptly and
efficiently.

If you are dissatisfied in any way with the service we have provided or have any concerns or queries you may bring them to our attention by writing to City Cabs Customer Relations Manager at 1a Atholl Place, Edinburgh, EH3 8HP, by emailing veronica.cullen@citycabs.co.uk or by calling on 0131 229 5619 .

Please click on this link to see our Customer Complaints procedures in full.